Shipping policy

Shipping Policy

We currently offer delivery to customers in the United Kingdom and the United States.

Order Processing

Orders are prepared for dispatch after payment has been successfully confirmed.

Processing times may vary depending on product availability, order volume and operational requirements. Any significant delay affecting your order will be communicated where possible.

Delivery Times

Delivery may take up to 14 days after dispatch.

Delivery estimates are provided as a guide and may be affected by factors outside our control, including courier delays, customs processing, public holidays, weather conditions or destination-specific delivery issues.

Shipping Charges

Shipping charges are calculated and displayed at checkout before you complete your purchase.

The shipping amount shown at checkout will depend on the destination and the shipping option available for your order.

United Kingdom Delivery

We offer paid delivery to eligible addresses within the United Kingdom.

The applicable shipping charge will be shown at checkout.

United States Delivery

We offer paid delivery to eligible addresses within the United States.

The applicable shipping charge will be shown at checkout.

Order Tracking

Where tracking information is available, it will be provided after your order has been dispatched.

Tracking updates are managed by the delivery carrier and may take some time to appear after dispatch.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

Where applicable, these charges are the responsibility of the customer unless otherwise stated during checkout.

Incorrect Delivery Information

Customers are responsible for providing complete and accurate delivery information at checkout.

If you notice an error in your delivery details, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact us through our Contact page with your order number.

We will review the available tracking and order information and assist where possible.

Questions

If you have any questions about shipping, delivery times or an existing order, please contact us through our Contact page.